Jul 092015

6:24 PM Eastern – Due to issues with our Analytics API, data is not displaying in many parts of the HubSpot application. This includes the dashboard itself, as well as Campaigns, many Content apps, and other parts of the application.

This may also impact workflows enrollments that are based on activity counts.

HubSpot Engineering is aware of this issue, and is working to resolve it now.

6:34 PM Eastern – At this time all systems are loading and appear to have data populated.

Jul 092015

12:30 – 3:30 PM Eastern – We experienced an issue where the Social Inbox did not load for all customers and they were unable to use the Social Inbox App. Other Social App functions were unaffected.

HubSpot engineering was quickly notified of this issue, and resolved the underlying database issue that resulted in the disruption.

Jun 302015

Between 8:25pm and 9:07pm US/Eastern HubSpot’s tools had intermittent connection failures. These failures were due to a loss of network connectivity by an upstream internet service provider.

The failures were system wide but sporadic — causing tools to sporadically fail to load, publicly hosted sites to fail to load, email links / shortened urls to fail to redirect, and form submissions to fail to load.

Jun 302015

Happy Independence Day to our US-based customers!

While the majority of our Support team is observing the holiday out of the office, you can continue to reach us at any time by clicking the “Help” button on the lower right corner of your portal screen.

The Support dial-in phone line will be closed from 7am – 8pm EDT (12pm – 1am GMT) on the following days:
Friday, 3 July 2015
Saturday, 4 July 2015
Sunday, 5 July 2015