CMS Web Hosting Issues – RESOLVED

 Posted by at 12:35 pm  Trust Updates
May 022012
 

12:20 PM ET: We are experiencing issues with our web hosting environment which is preventing access to many sites hosted on our CMS.  It is also impacting the abilityt to log into our product.  We are working with our Network Operations and data-center providers to determine the cause.  We will provide an update no later than 12:45 pM ET.

12:45 PM ET:  We have identified the potential cause of the network issues and are isolating them to the given source.  We are blocking traffic to Portal Group 5 – until we isolate the specific cause of the issue.  Login to the product for all other customers should be restored.  We will provide an update by 1:00 PM ET.

1:00 PM ET:  We have confirmed the issue with the network traffic and are working on managing the situation.  All services have been restored to customers outside of PortalGroup 5 – which we will have an update shortly.

1:30 PM ET:  We have isolated the traffic that was causing the issues and are currently managing it.  All services have been restored and we will continue to monitor the situation.  We apologize for the inconvenience.

 

Login Unavailable – Dashboard Application Issues – RESOLVED

 Posted by at 4:02 am  Trust Updates
Apr 162012
 

06:00 AM ET:  The issues continued until 6:00 AM with the dashboard although we had redirected the Login experience to a functional page.  The root cause of the dashboard issue is being researched but no further impacts should be seen.  We again apologize.

04:00 AM ET:  The issues has been resolved with the Dashboard application and its impacts on login.  We are sorry for any inconvenience.

03:40 AM ET:  The Dashboard application is currently unavailable.  This is preventing the Login application from landing to a valid page and making it appear you cannot logon to the application.  If you have a URL directly to the internal applications, please try that as  a workaround while we resolve this issue. We will provide an update shortly.

Login Unavailable – Resolved

 Posted by at 11:00 am  Trust Updates
Apr 112012
 

Login was briefly unavailable between 10:54 AM ET and 11:02 AM ET.  We are looking into the cause of the issues and apologize for any inconvenience.

11:00 AM ET - We are currently experiencing issues with logging into the HubSpot application. We are looking into the issue and will provide an update shortly.

Web 6 and HubSpot.com Outage

 Posted by at 11:34 am  Trust Updates
Mar 292012
 

We are currently experiencing issues with one of our web hosting servers, Web 6. We are looking into this issue and will update this thread with more information when we have it.

11:44 AM – Web 6 Outage

This was resolved.

1:38 PM – HubSpot Website Outage

We are currently experiencing issues loading the homepage at www.hubspot.com. As an alternative to logging in to your HubSpot software, please visit https://login.hubspot.com/login. We’re looking into this issue and will update this thread with more information when we have it.

 1:45 PM – HubSpot Website Outage – Resolved

As of this time, www.hubspot.com is resolving properly. We’ll continue to look into the root cause of this issue.

CMS Slowness and Unavailability

 Posted by at 5:40 am  Trust Updates
Mar 152012
 

We had an issue with one of our data centers with network connectivity from 5:30 a.m. ET until 5:40 a.m. ET in which content that is hosted on our CMS suffered from longer than normal page load times. During this time, access to the HubSpot CMS application was unavailable. We’ll work with our data center provider to understand the cause of the network outage.

This issue was resolved.

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