We want to earn and maintain your trust by being completely transparent about the reliability and performance of our software. Trust.HubSpot.com is our vehicle for communicating to you, our customers. Our infrastructure is the foundation of our offering and we work hard to maintain and enhance it. We strive to be as transparent as possible about our performance at all times. If you have specific questions about your HubSpot, please contact our support team or post in the forums.
Thanks - The HubSpot Team
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Current Advisories: Past Advisories: 1/20/2012 - 2:59 PM ET - Resolved The dashboard issues are currently resolved. Logging in to HubSpot will properly direct you to the dashboard. This is resolved. 2. The top navigation is loading properly. This is resolved. 1/20/2012 - 2:55 PM ET Issues with the top navigation are currently resolved. 1/20/2012 - 2:49 PM ET We have redirected the Dashboard to the Sources Application which has resolved login alerts. We are currently rolling out a fix for the top navigation, which now appears at the top of your screen. We are working to resolve this issue as soon as possible and will continue to update this post. 1/20/2012 - 2:22 PM ET
We are currently experiencing an issue with Dashboard not loading correctly. Since this is the first application available, you will be prompted with the alert just after logging into the software. We are working to resolve this issue as soon as possible and will continue to update this post. 1/7/2021 - 7:00 AM ET - RESOLVED Our data-cetner confirmed with one of their major internet backbone providers there was an internet routing issue from Europe to the US and it was in fact corrected at approximately 1:30 AM ET. 1/7/2021 - 2:00 AM ET - UPDATE/RESOLVED We have not seen any transient internet routing issues in the past 30 minutes as of 2:15 AM ET and our data-center continues to work with upstream providers (people who connect different internet backbones). We will continue to monitor the situation but at this point connectivity has been completely restored. 1/7/2021 - 1:00 AM ET We are experiencing intermittent internet route specific issues to our primary data-center. All systems are operating normally however depending on the geographic location of a person or computer trying to reach our services, the services may be intermittently reachable. We are working with our data-center and their internet providers to ensure all internet routes under their influence are fully operational. 1/6/2021 - 4:00 PM ET - RESOLVED Service to the dashboard has been restored and all functions are operating as expected. We are sorry for the inconvinience. No data was lost or any web hosting operations were impacted during this scenario. 1/6/2021 - 2:15 PM ET - UPDATE We have determined the issue with the backend load balancers and have isolated the issue to a single application. You should be able to perform all HubSpot functions with the exception of viewing the main product dashboard. 1/6/2021 - 2:00 PM ET We are experiencing an issue with our primary load balancers for our App.HubSpot.com back-end systems. We expect to have them recovered shortly. All front-end interfaces such as the CMS and Landing Pages are working and no production services are expected to be impacted. 1/6/2021 - 1:59 PM ET Analytics data up until 12 noon, EST has been processed and is displaying in the HubSpot tool. No data has been lost. We should be back to normal within an hour or so. 1/6/2021 - 10:00 AM ET Processing of analytics data is currently behind. Data displayed in tools such as Sources, Visits by Page and other areas of the product which display page view data, currently show data up to 1AM this morning. We have resolved the problem that caused the delay in processing and expect to catch up between noon and 2PM. We will keep this feed updated with the latest processing status, as we work through the backlog of data. No data has been lost. |
