We want to earn and maintain your trust by being completely transparent about the reliability and performance of our software. Trust.HubSpot.com is our vehicle for communicating to you, our customers. Our infrastructure is the foundation of our offering and we work hard to maintain and enhance it. We strive to be as transparent as possible about our performance at all times. If you have specific questions about your HubSpot, please contact our support team or post in the forums.
Thanks - The HubSpot Team
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Current Advisories: 03/11/2010 Salesforce.com is having intermittent service issues which may impact your lead synchronization between HubSpot and salesforce.com. HubSpot will still capture the leads and will sync leads at the end of the day providing salesforce.com is available. This is a global service outage with salesforce.com and they will be posting updates to their Trust site at http://trust.salesforce.com (please note this site also appears to be having issues). In Progress: We are currently working to resolve issues with one of our databases that powers HubFeed and Social Media applications. You may see slow login times, and intermittent proxy errors while we work to resolve this. We apologize for any inconvienence this may be causing. Recent Advisories:
02/14/2010 - 01:00 AM - 05:00 AM ET PG5 Outage We experienced issues due to a database corruption for Portal Group 5 in the early AM hours of 02/14/2010. Please contact our Technical Support Team at 1-888-HUBSPOT, option 3. if you have received an email regarding the outage or you have further questions
01/27/2010 - 5:00 PM ET : Lead Nurturing Advisory Notification
We have been experiencing intermittant issues with our 3rd party email vendor who we relay outgoing lead nurturing messages through. This may include lead nurturing emails that did not go out when they should have. For up-to-date information or to check on the status of lead nurturing emails from your account, please contact our Technical Support team at 1-888-HUBSPOT, option 3.
01/21/2010 - 04:45 AM ET - 5:02 AM ET Portal Group 2 sites experienced intermittent availability between 1:18 and 1:38 AM ET and again between 4:45 AM ET and 5:02 AM ET. The root cause appears to be faulty hardware that is preventing the servers from failing over correctly to redundant equipment. We are actively working with our data-center and hardware supplier to resolve the issue.
01/06/2010 - 2:21 PM ET - 3:05 01/06/2010 - 12:00 AM ET - 1:00 AM ET
12/18/2009: 5:12 PM ET Our primary data-center is a well known and regarded tier 1 provider however this incident was clearly a human error. We continue to work with our data-center provider to understand reasonable alternatives to better protect our customers and their hosted content in such a situation. Further details of the network disruption at the data-center can be found at: http://www.rackspace.com/blog/?p=767 |
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Past Advisories (30 Days) 12/12/2009 - 2:31 AM ET: 12/09/2009 4:50 AM ET: 12/04/2009: |
