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    Not Sure What Portal Group (PG) You Are On?

    Contact HubSpot support to determine which Portal Group houses your HubSpot.



    Trust.HubSpot.com

    We want to earn and maintain your trust by being completely transparent about the reliability and performance of our software. Trust.HubSpot.com is our vehicle for communicating to you, our customers. Our infrastructure is the foundation of our offering and we work hard to maintain and enhance it. We strive to be as transparent as possible about our performance at all times. If you have specific questions about your HubSpot, please contact our support team or post in the forums.

    Thanks - The HubSpot Team

    Current Advisories:  03/11/2010

    Salesforce.com is having intermittent service issues which may impact your lead synchronization between HubSpot and salesforce.com. HubSpot will still capture the leads and will sync leads at the end of the day providing salesforce.com is available.  This is a global service outage with salesforce.com and they will be posting updates to their Trust site at http://trust.salesforce.com (please note this site also appears to be having issues).

    In Progress:

    We are currently working to resolve issues with one of our databases that powers HubFeed and Social Media applications. You may see slow login times, and intermittent proxy errors while we work to resolve this. We apologize for any inconvienence this may be causing.  


    Recent Advisories:

     

    02/14/2010 - 01:00 AM - 05:00 AM ET PG5 Outage

    We experienced issues due to a database corruption for Portal Group 5 in the early AM hours of 02/14/2010.  Please contact our Technical Support Team at 1-888-HUBSPOT, option 3. if you have received an email regarding the outage or you have further questions

     

    01/27/2010 - 5:00 PM ET : Lead Nurturing Advisory Notification

     

     

    We have been experiencing intermittant issues with our 3rd party email vendor who we relay outgoing lead nurturing messages through. This may include lead nurturing emails that did not go out when they should have. For up-to-date information or to check on the status of lead nurturing emails from your account, please contact our Technical Support team at 1-888-HUBSPOT, option 3.

     

    01/21/2010 - 04:45 AM ET - 5:02 AM ET

    Portal Group 2 sites experienced intermittent availability between 1:18 and 1:38 AM ET and again between 4:45 AM ET and 5:02 AM ET.  The root cause appears to be faulty hardware  that is preventing the servers from failing over correctly to redundant equipment.   We are actively working with our data-center and hardware supplier to resolve the issue.

    01/18/2010 - 10:00 PM ET - 12:00 AM ET
    Portal dashboards may be intermittently unavailable between 10:00 PM ET and 12:00 AM ET while a software upgrade is performed.

     

    01/06/2010 - 2:21 PM ET - 3:05 
    A subset of our clients in Portal Group 2 were impacted today due to a data issue. The data was corrected all all system issues were resolved by 3:05 PM ET.  During this time, all public content (CMS, Blog, and Landing Pages) was inaccessible. Steps to ensure the issue does not repeat itself are in progress.

    01/06/2010  - 12:00 AM ET - 1:00 AM ET
    Success.hubspot.com will be down for a database maintenance between 12 AM to 1 AM ET on 01/06/2010.
     

     

    12/18/2009:  5:12 PM ET
    A system wide outage was experienced from 4:34 PM ET until 5:12 due to a network configuration error at our primary data-center.  During this time, all public content (CMS, Landing Pages, and Blog) was unavailable and leads were not captured. 

    Our primary data-center is a well known and regarded tier 1 provider however this incident was clearly a human error.  We continue to work with our data-center provider to understand reasonable alternatives to better protect our customers and their hosted content in such a situation.  Further details of the network disruption at the data-center can be found at:  http://www.rackspace.com/blog/?p=767

    Past Advisories (30 Days)

    12/12/2009 - 2:31 AM ET: 
    Portal Group 5 -     Applications hosted on PortalGroup 5 which include web5.hubspot.com, app5.hubspot.com, and Success.HubSpot.com were  unavailable from 2:00 AM ET until 2:31 AM due to an issue with the database cluster that hosts this application.  Public content - CMS, LandingPages, and Blogs were unavailable during this time.  The servers were being patched for operating system security updates and 1 node in the cluster failed. We have identified the reason for the failure and are repairing it overnight.  We are sorry for any inconvenience.

    12/09/2009 4:50 AM ET:
    Power was lost at a secondary data-center.   Some screen latency and failure was observed but no public content hosting was impacted.

    12/04/2009:
    Blog notifications and lead nuturing emails were delayed throughout the day.  Our email delivery vendor was able to deliver all blog notifications however some lead nuturing campaigns were impacted.  The vendor has done a major system upgrade over the weekend and all systems are operating normally at this point.  


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