Mar 162015

4:15 PM Eastern – The data being shown in many HubSpot reports is significantly delayed, in many cases by as much as 6 hours. HubSpot Engineering is working to process the backlog of analytics events.

No data has been lost, this is a delay in processing.

[ UPDATE 5:45 PM Eastern ] We continue to experience delays in processing analytics events, and in some cases the data displayed in reports is as much as 8 hours behind. Engineering is working to resolve this issue, but we do not yet have an ETA for all data being up to date.

[ UPDATE 10:30 PM Eastern ] All reports are now up to date, and all queued analytics events have been processed.

Mar 152015

9:28 PM Eastern – At this time, we are experiencing occasional timeouts of requests to the Contacts and the CRM APis. This is causing some screens in both the Marketing and Sales products not to load, or to load with some data missing.

HubSpot’s Engineering team is currently working to resolve this issue.

[ UPDATE 10:30 PM Eastern ] At this time, we are no longer seeing timeouts of any requests to the Contacts or CRM APIs.

Mar 132015

3:33 PM Eastern – At this time, the Sources report is not showing complete data. Activities received since Wednesday, March 11th, may not be included in the Sources report.

The HubSpot Engineering team is working to insert all missing activities now.

[ UPDATE 4:02 PM Eastern ] We are currently reprocessing all activities that are missing from the Sources report, and expect the report to be fully up to date within the next couple of hours. We will update this post if that ETA changes, or when the processing of these activities is complete.

[ UPDATE 7:30 PM Eastern ] At this time, the remaining unprocessed activities have completed processing, and the Sources report should be up to date.

Mar 052015

10:48 AM – At this time, attempting to access is failing. Customers are being redirected back to the login screen.

Engineering is aware of this issue, and is working to resolve now.

[ UPDATE 11:02 AM ] At this time, some users are able to log in, but the application may appear without content. We are continuing to work on resolving this issue.

[ UPDATE 11:09 AM ] At this time, service is restored for some users, but not all. We continue to work to resolve this issue for all users.

[ UPDATE 11:12 AM ] This issue is now limited to users who log in via a Google connected account. We are working to resolve that issue now. Users who have a password set up within HubSpot’s system are able to log in and work as usual.

[ UPDATE 11:31 AM ] At this time, login is working for all users, regardless of authentication mechanism.