May 232015

7:01 AM Eastern – We are currently experiencing delays in batch email sends. In some cases, batch email may be delayed by as much as 12 hours.

HubSpot Engineering is aware of the issue and is working to address it now.

[ UPDATE 7:07 AM Eastern ] Batch email sends are now working as expected. Any sends that were delayed are being delivered now.

May 212015

Happy Memorial Day to our US-based customers! While our American Support team is observing the holiday out of the office, our international team will be online and ready to help. The Support phone line will be closed from 8am – 8pm Eastern Time (1pm – 1am GMT) on Monday, May 25th, but you can continue reach us by clicking the “Help” button on the lower right corner of your portal screen.

May 182015

3:19 PM Eastern – We are currently seeing delays in email sends, and in some other interactions with the Email API. The HubSpot Engineering team is aware of the issue, and is working to address it now.

[ UPDATE 3:33 PM Eastern ] At this time, the Email API is responding as expected, and email sends are no longer delayed.

Scheduling email may have failed during the period of impact. Users can now re-try scheduling those sends.

Apr 292015

To ensure the ongoing reliability, security and high performance of the HubSpot service, we will be conducting proactive maintenance on 14 May 2015, 9:00 PM – 11:00 PM EDT.

During this scheduled maintenance period there may be up to 15 minutes of downtime affecting sites on Classic CMS 12 & 13.

This notice will be updated during the maintenance.

[[UPDATE 21:14 EDT] Maintenance is complete. No downtime was detected.