Dec 172014
 

The support phone line will be closed during the following windows:

  • 3PM Eastern on Wednesday, 12/24 – 3AM Eastern on Monday, 12/29
  • 3PM Eastern on Wednesday, 12/31 – 7AM Eastern on Saturday 1/3

Though our phone lines will be closed during these times, we will still be responding to email tickets. You can reach us via e-mail by clicking the “Help” button on the lower right corner of your portal screen, or by submitting a ticket directly at http://help.hubspot.com/support.

Dec 042014
 

8:30 AM – At this time, we are seeing errors on some requests for content hosted on the COS. HubSpot Engineering is working to identify the root cause of this issue now.

[ UPDATE 10:30 AM Eastern ] We continue to see errors on some requests for content hosted on the COS. These errors impact approximately 3-5% of requests, and may also affect some editing. HubSpot Engineering is working to resolve this issue.

[ UPDATE 11:30 AM Eastern ] As of 10:50 AM Eastern, we are no longer seeing errors in loading content from the COS. We have identified the root cause of this issue as being a database query associated with the creation of the “Next” and “Previous” links on blog posts, and have temporarily disabled that functionality while we optimize the query. We will be re-enabling these links shortly.

[ UPDATE 12:51 PM Eastern ] At this time, “Next” and “Previous” links are re-enabled.

Dec 022014
 

The Support phone line will be closed for maintenance from 8pm Eastern this Friday, December 5th until 7am Eastern on December 6th.

During this time, you can continue to reach us via e-mail by clicking the “Help” button on the lower right corner of your portal screen, or by submitting a ticket directly at​ ​http://help.hubspot.com/support. We apologize for any inconvenience & hope you have a great weekend.

Nov 272014
 

[6:55 AM Eastern ] At this time, we are experiencing an issue that is preventing the scheduling or sending of new email campaigns. HubSpot Engineering is aware of the issue and is working to resolve it now.

[ UPDATE 8:15 AM Eastern ] At this time, service has been restored, and all email functionality is working as expected.

Nov 262014
 

Earlier today, several of the IP addresses that HubSpot uses to send email were temporarily listed as sources of spam mail. This resulted in a higher than usual rate of message bounces.

We have worked with our email delivery partner to remove our IP addresses from this list, and we will be unbouncing any email addresses that were impacted by this issue.

We expect unbouncing to be complete around 2:30PM Eastern. We will update this post if that time changes.